Welcome to Racketman!

Customer Service

1. Store Hours
2. Store Locations
3. Return Policy
4. Privacy Policy
5. Lowest Price Guarantee
6. Free UPS Shipping

Send Customer Service an E-Mail

1. Store Hours

Monday & Thursday- 9:30am-7pm CST
Tuesday, Wednesday, Friday- 9:30am-6pm CST
Saturday- 9am-5pm CST

2. Store Locations

Des Peres
11664 Manchester Rd.
Des Peres, MO 63131
Local Phone: 314.567.5772
Toll Free: 877.772.2538
Fax: 314.567.1184

Chesterfield Valley
151 Chesterfield Town Centre
Chesterfield, MO 63005
Local Phone: 636.449.1052
Toll Free: 877.772.2538

3. Return Policy

CUSTOMER SATISFACTION IS OUR #1 PRIORITY! If you have any problems or questions concerning your order, or any of our tennis, racquetball, squash, paddle tennis or badminton products, please contact us toll free at 1-877-772-2538 or e-mail us at sales@racketman.com.

***PLEASE INSPECT ALL MERCHANDISE UPON RECEIPT AND REPORT ANY PROBLEMS IMMEDIATELY!

If a tennis, racquetball, squash, paddle tennis or badminton product was shipped incorrectly,

please contact us for a Return Authorization number. Please return the incorrect item(s) (rackets, shoes, apparel, accessories, equipment, etc.) with the RA# to us. We will send the correct item(s) to you upon receipt of the returned merchandise. We will incur all additional shipping charges at "UPS Ground" rates.

If a tennis, racquetball, squash, paddle tennis or badminton product was shipped correctly,
but needs to be returned for incorrect sizing (such as shoes or apparel items), please contact us for a Return Authorization number. Please return the equipment, accessories, shoes or apparel with the RA# to us. We will send the correct size to you upon receipt of the returned merchandise. All exchanges and returns must be made within 30 days of receipt of the merchandise. The customer incurs all of these shipping charges.

***WE CANNOT ACCEPT RETURNS ON USED MERCHANDISE. (This includes rackets, shoes, apparel, accessories and equipment for tennis, racquetball, squash, paddle tennis, badminton or any other sport)

Defective Merchandise:

We stand behind ALL of the tennis, racquetball, squash, paddle tennis or badminton products that we sell including rackets, apparel, shoes, accessories and equipment items. If you feel you have a defective product, please contact us toll-free at 1-877-772-2538 or via e-mail at sales@racketman.com.

If an item becomes defective within 30 days of receipt,

please contact us for a Return Authorization number. Please return the defective item(s) with the RA# to us. We will send the replacement item(s) to you upon receipt of the defective merchandise. We will incur all additional shipping charges at "UPS Ground" rates.

If an item becomes defective after 30 days of receipt,

please contact us for a Return Authorization number. Please return the defective item(s) with the RA# to us. We will send the defective item(s) to the manufacturer for inspection. Based on their findings, we will either replace the item or send back to you the defective merchandise. The customer will incur all additional shipping charges at "UPS Ground" rates.

Warranty Information:

Tennis Rackets- 1-year warranty against manufacturer defects.

Racketball Rackets- 1-year warranty against manufacturer defects.

Squash, Badmitton, Platform Tennis- Due to the nature of the sport, no manufacturer's warranty.

Tennis, Racquetball & Squash Shoes- Many tennis, racquetball and squash shoes have 6-Month Outsole guarantees. If a customer wears a hole through the outsole of a shoe within 6 months of receipt of the shoe, they are eligible for a free pair of shoes from the manufacturer.(See inserts inside shoe boxes for procedures).

4. Privacy Policy

Privacy Policy Statement

We understand that you care how information about you is used and shared. We appreciate your trust in sharing this information with us. In return, we promise that we will never rent or sell your name, address, phone number, email address, credit card information, or any other personal information to any third party without your permission.

What Information about me is collected?

When you sign up for our email list, we collect the information that you enter there and store it in our email customer database. When you purchase from The Racketman, we collect the information that you provide such as your name email address, postal address, phone number and other information necessary to process your order. This information is stored in our customer information database.

How do you use my information? We use the information stored in our customer information database to process your order, confirm your order, and make your shopping easier. This information will not be used in any email campaign. If you have signed up for our email list, we will use this information to periodically send you email messages regarding new products, special promotions, discounts or upcoming events. Signing up for our email list will keep you informed of the latest products such as rackets, apparel, shoes, accessories and equipment for tennis, racquetball, squash, badminton and paddle tennis.

What are cookies and how does The Racketman use them? A cookie is a small file that is placed on your computer. At The Racketman we use the information stored in the cookie to connect your computer with the information that we have stored for you on our database such as shopping cart items and recently viewed pages on our site. If you choose not to receive cookies from our site, you will still be able to shop with us however, we will not be able to access items left in your shopping cart or tailor your shopping experience in other ways.

How do I know my information is secure? We use industry standard encryption technologies to protect your information. The gold padlock icon that you see at the bottom of your browser window when you submit information to our site ensures you that Secure Sockets Layer (SSL) security is being used to encrypt your information as it is transmitted to our site. If you do not see the icon when you submit your information, please call us at 1-877-772-2538 and complete your transaction over the phone.

Contact Us. Please feel free to contact us at any time if you have questions about our privacy policy, or wish to be added to or removed from our customer database. Also, feel free to contact us if you have any questions concerning any of our rackets, apparel, shoes, accessories or equipment for tennis, racquetball, squash, badminton and paddle tennis.

By Email: sales@racketman.com
By Phone: Call between 9:00 am and 5:00 pm CST at 1-877-772-2538.
By Mail: The Racketman, Customer Service, 11048 Olive Blvd., St. Louis, MO 63141

5. Lowest Price Guarantee

Guaranteed Lowest Prices:

After 30 years in business, we recognize that our success depends on you, our loyal customers. We know that price is a concern for you. If you find a lower price on any product we stock, we would like the opportunity to match it.

6. Free UPS Shipping

Shipping Policy:

* FREE UPS ground shipping on orders over $100.
* Offer not valid on cases of tennis balls, court equipment and other oversized items.
* International shipping not offered at this time.
* All orders will ship UPS ground unless otherwise noted.
* $6.95 shipping charge will apply to all orders under $100.
* $14.95 2 Day UPS shipping available.
* $44.95 Overnight UPS shipping available.
* Orders placed by noon central time will typically ship the next business day.